⚡Quick answer
Raise a request in the “Cash Approval” application inside QNTRL, attach every mandatory document (Company Name, IVR Flow, Payment Details, Company ID Proof, Company PAN Card, and the Client’s Individual ID Proof). Once approved, the Accounts Team processes and updates the payment within 24 working hours.
When should I use this guide?
Follow these steps whenever you need upfront cash approval for a client and must comply with the Accounts Team’s document checklist and 24-hour SLA.
Overview & prerequisites
To obtain approval for a cash amount, agents are required to follow the process outlined below.
Step-by-step submission
- Raise a request in QNTRL using the application titled “Cash Approval.”
- Ensure that all required details and documents are accurately provided at the time of submission.
Mandatory details & documents
- Company Name
- IVR Flow
- Payment Details
- Company ID Proof
- Company PAN Card
- Client's Individual ID Proof
⚠️ “Please ensure that all information is complete and valid to avoid any delays in processing.
Post-approval timeline
Upon successful approval of the cash request, the Accounts team will process and update the payment within 24 working hours.
Why requests get delayed
A cash-approval request is held or rejected when any mandatory field or document is missing, inaccurate, or invalid at submission time.
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