Why does the client’s panel still show a pending rental even after they paid the full renewal amount?

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• Why are my incentives paid 45 days after a client’s payment?

  ⚡Quick answer - You receive incentives 45 days after the client’s payment because: 30-day refund window must elapse. Activation status for every case is verified only once a month on the 10 th. Both checkpoints together create a ~45-day incentive ...

• What happens to panel features when a client downgrades their plan?

  ⚡ Quick answer - Any feature that exists in the current (higher) plan but not in the new (lower-tier) plan must be removed before the downgrade, or the system will keep it active and continue to bill the client as an extra (chargeable) add-on. When ...

• What should an agent do when a client’s money is deducted for a failed transaction but is still not reflected in our account?

  ⚡Quick answer Ask the client to wait 3–4 working days for the automatic refund by Avenues or Razorpay. If still unresolved after that period, raise a Zoho CRM ticket under the Payment Tracking category with complete payment details. The Accounts Team ...

• Can a client who paid last year but never used the service activate it now, and what do I need to do?

  ⚡Quick answer - Activation might be possible. Confirm: (1) the client’s reason for non-usage and (2) whether they ever asked Sales or Support for a late start. In both cases, discuss the final decision with your Team Lead (TL) before replying to the ...

• Why was the client’s payment declined?

  ⚡Quick answer - Possible reasons the payment failed • Low funds in the customer’s bank account • Wrong banking credentials entered • A system-side glitch affecting the payment link or the automatic-settlement workflow Next steps to resolve it Email ...