⚡Quick answer -

Yes, a client can get their security deposit amount adjusted against their consumed services. The following process must be followed:

1. Written Confirmation — A formal written confirmation from the client is mandatory, authorising the adjustment of the security deposit amount against the services consumed.
2. Prepayment Request — Once the confirmation is received, the agent must raise a Prepayment Request and settle it against the client's account.
3. Automatic Invoice Generation — Upon settlement, the invoice will be automatically generated by the system against the payment settled.
4. Security Deposit Adjustment — The settled prepayment will then be adjusted against the client's security deposit amount by the Accounts Team.