Can an ISD be added to the invoice?

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• What are the requirements for requesting a digitally signed invoice or vendor form?

  ⚡Quick answer • Raise a Zoho CRM ticket under Invoice Change and attach the invoice soft copy. • The Accounts Team emails the digitally signed document within 5 working days of a complete submission (the 5-day clock starts only after the invoice is ...

• What should an agent do if an invoice is incorrect or goes to a suspense account?

  ⚡Quick answer Raise an Invoice Change Request in QNTRL: Create a ticket under Invoice Changes. Clearly specify the changes needed. Attach all supporting proof and clarifications. After the ticket is raised, the Accounts Team will verify the case and ...

• When will I receive my updated invoice after I submit a request?

  ⚡Quick answer Once your request (with all required data and proof) is successfully submitted: • The Accounts Team will provide the updated invoice within 5 working days. • If the request is rejected, you will be informed within 24 working hours along ...

• Can a client change the SAC or HSN code on an invoice?

  ⚡Quick answer • HSN Code – Not applicable. HSN codes apply only to goods; Voicetree Technologies is a service-based business. • SAC Code – Already pre-determined for Information-Technology services, printed on every invoice, and cannot be changed ...

• What should an agent do if an invoice is wrongly generated in another client’s name or with incorrect details?

  ⚡Quick answer Get prior approval from your Team Lead. Initiate a refund request via QNTRL to cancel the invoice. No money is actually refunded—the request is solely for invoice cancellation, which is completed once the required debit note is ...