⚡Quick answer -
• A billing-state change is allowed only for SMS and OBD payments—and only after prior approval from the Finance Team.
• When raising any SMS/OBD request, the agent must clearly state the desired billing state in the ticket’s comments.
• The invoice is issued using whichever billing state is active at the time of processing; once the invoice is generated, no further modification is possible.
When should I use this guide?
Consult this FAQ whenever a client asks to alter Voicetree Technologies’ billing state for an upcoming SMS or OBD payment so you can follow the correct approval workflow and set client expectations.
1. Overview & policy
Requests for changes in the billing state of Voicetree Technologies are permitted only for SMS and OBD payments, and that too, subject to prior approval from the Finance Team.
2. Eligibility & prerequisites
3. How to raise the request
- Create the usual SMS/OBD ticket.
- In the comments section, clearly mention the requested billing state.
- Seek prior Finance-Team approval before the ticket reaches processing.
- Monitor for invoice issuance; once generated, the billing state cannot be edited.
4. When is a change not possible?
• Non-SMS/OBD payments – Any request tied to other products or services is automatically declined.
• Post-invoice stage – After the invoice is generated, “no modifications can be made.”