Is it okay to share the Myoperator plan details in the email body?
⚡Quick answer -
• No, it needs to be sent in PDF format.
• If you send the plan in the body of the email, the email will not look good; it will look a bit nasty.
• It would be easier for the customer to view the PDF shared, because the customer will get all the details in one place, making it easier to compare the plans.
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In chat or email, what is the audit-score impact when an agent fails to share a required FAQ?
⚡Quick answer - If the agent doesn’t share the required FAQ and doesn’t provide the resolution, the audit score is 0. If the agent promised to share an FAQ or document but failed to do so, a markdown will be applied.
How does MyOperator generate and send invoices?
⚡Quick answer - • Invoices are system-generated only after a payment is settled. • No invoice is ever issued in advance, nor can its date or month be altered by request. • Special cases:– Lifetime Plan/Security Deposit → “No invoice”; an Agreement is ...
Where can I find all call details linked to a UID in the MyOperator Accounts panel?
⚡ Quick answer - Accounts panel → Manage Support → Help → paste the UID → Search. The information panel below instantly lists every timestamp, webhook response, dialed number, and other data stored for that UID. When should I use this guide? Use ...
Why does the Plan Details screen show a rental of ₹3,500 when the Basic Plan itself is only ₹3,000 per month?
⚡Quick answer - The extra ₹500 comes from add-on features layered onto the Basic Plan. • Customised add-ons—such as After-Call SMS packs, additional DIDs, extra incoming minutes, extra users, or Pro-user licences—are billed on top of the base rental. ...
Can I get a direct contact number for my MyOperator Account Manager?
⚡ Quick answer - Yes. Every MyOperator Account Manager (AM) has a dedicated DID number that we can share on request. You may also call the central support line (8102981029) for a live transfer, or email support@myoperator.com from your registered ...