Is it okay to share the Myoperator plan details in the email body?
⚡Quick answer -
• No, it needs to be sent in PDF format.
• If you send the plan in the body of the email, the email will not look good; it will look a bit nasty.
• It would be easier for the customer to view the PDF shared, because the customer will get all the details in one place, making it easier to compare the plans.
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In chat or email, what is the audit-score impact when an agent fails to share a required FAQ?
⚡Quick answer - If the agent doesn’t share the required FAQ and doesn’t provide the resolution, the audit score is 0. If the agent promised to share an FAQ or document but failed to do so, a markdown will be applied.
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