How to Check the Status of a Refund Request?

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• Why are my incentives paid 45 days after a client’s payment?

  ⚡Quick answer - You receive incentives 45 days after the client’s payment because: 30-day refund window must elapse. Activation status for every case is verified only once a month on the 10 th. Both checkpoints together create a ~45-day incentive ...

• Which request types are handled by the Accounts Team in QNTRL?

  ⚡Quick answer The Accounts Team handles seven specific request types in QNTRL: A) Payment Split, B) Invoice Generation Before Payment, C) Refund, D) SMS Activation, E) Cash Approval, F) Travel Reimbursement, and G) TDS Refund. When should I use this ...

• What types of requests are considered under a Prepayment Request?

  ⚡Quick answer - Only two request types qualify as a Prepayment Request: (1) Payment Split for allocating one payment across multiple invoices, and (2) Invoice Generation Before Payment Receipt for pre-approved enterprise clients (requires management ...

• When will I receive my updated invoice after I submit a request?

  ⚡Quick answer Once your request (with all required data and proof) is successfully submitted: • The Accounts Team will provide the updated invoice within 5 working days. • If the request is rejected, you will be informed within 24 working hours along ...

• What is a prepayment, and how do I initiate a prepayment request in Zoho CRM?

  ⚡Quick answer Log in to your own Zoho CRM account. Open the in-app module named “Prepayment_Receipt_Code.” Use that module to raise a request for the generation of a prepayment receipt code. (Always initiate the request from your account to keep ...