Why am I not getting reports?
Reports are a way of analyzing and measuring the growth of an organization. MyOperator allows its users to subscribe for reports on Weekly, Monthly or Quarterly basis which further can be filtered according to need of the organization.
But, sometimes there are chances of not getting the
reports. Therefore, you as a user are advised to look for the following cases:
- Correct Mail ID or Phone number : Yes! you can receive reports both on your phone number or email id. But if you aren’t receiving the reports you have subscribed for, then please ensure that the number or the mail id that you have mentioned is correct. Rechecking the details once can help you generate your reports faster.
- Have you checked your spam? : If you have subscribed for reports and have opted to receive them via emails and aren’t receiving such reports, then do this: Please check the spam of your mail id so that you don’t miss your reports because there are possibilities that you might receive such reports in your spam.
- Did you mention a foreign number? : If you want to receive the call reports on a phone number, then make sure it is not a foreign number, meaning it shouldn’t be an international number. You are advised to use an Indian-based number which is added to the MyOperator panel.
- Is the number a user of the MyOperator panel? : Usually mistakes happen. Therefore, make sure the number you have mentioned for receiving reports are added as users to the MyOperator panel otherwise you cannot receive reports on non-user numbers.
Related Articles
What are Reports?
Reports is a section on the web panel which is a graphical representation of daily incoming and outgoing calls of your business. You can see the reports in line graphs and pie charts. It helps you to check the daily, weekly , yearly and agent wise ...
How do I subscribe for Call Reports?
Open the MyOperator web portal and click on the "Reports" option given at the top of the panel. On the Reports page selects the settings to option on the left-hand side. On the settings page click on 'Edit' on daily report subscription and select the ...
How can I subscribe to these reports?
MyOperator allows you to subscribe for reports via SMS or Email. This enables you to monitor your business’s activities even after office hours. Thus, you no longer need to be in front of your desktop or on your MyOperator panel to know about your ...
How do I view my Call Reports?
To view Reports, click on the reports icon on the top. In the reports platform, where you can view the analytical reports of your incoming and outgoing business calls. These calls can be segmented Day-wise, Week-wise, Month-wise, and Quarter-wise. ...
How do I 'Manage Groups' in the 'Reports' section?
This option is used to view the reports of specific users or departments. To use this feature on your MyOperator Web App, Go to ‘Manage Groups’ in green on the top-right in the ‘Reports’ section. Click on ‘Create new group’. Enter the details such as ...