What should I do if call recordings are not playing or the play button is disabled?

What should I do if call recordings are not playing or the play button is disabled?

There are two conditions for this issue:

1. For IVR logs:

Try to refresh the page initially. If the logs do not appear after refreshing the page, check that recordings are not available for all logs or some logs. If it is for some logs, send the UID of those logs to your account manager. If it is for all logs, send some sample UID.

2. For mobile logs:

Check the following list on your mobile phone:
  1. ACR app & the MyOperator app is installed on the mobile phone or not.
  2. Pro license is still enabled or notIs the mobile handset of the user on power-saving mode? (turn the mode off).
  3. Check the internet connection on your phone.
  4. Check the accessibility settings.
  5. Check the ACR app is selected under the recording Application in Settings of the MyOperator mobile app.

After checking all these, if the problem still exists contact your account manager. Or write to us at support@myoperator.co.


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