What is the significance of new callers versus returning callers?
MyOperator’s new dashboard shows the category of new callers and returning callers respectively. This is for the easy analysis of the received calls.
Returning callers are of more significance for you as they have comparatively more chances of becoming your customer than the new callers.
Also , this classification will help to reach back to the respective type of callers in different ways , this can be either in difference of routing their calls to a particular agent, or may be in the type of SMS to be sent to them or may be of any other significance as per the company’s requirement.
Related Articles
What are the new features in the live call widget?
The 3 new features added in the live call widget are transfer, call duration and hangup. They are beneficial in the following ways: Transfer: The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...
MyOperator’s New Dashboard
We have released MyOperator’s New Dashboard. As you know, MyOperator is your business call management system and helps track each call you get. With the growing need to manage your office calls, we have created the newly styled dashboard for our ...
How to create new tags?
New tags can be created from the Tags Category in the Manage Section or from the Tag Window itself in the User Profile.
New feature released - "Call Availability" Option
Old configuration: Only the Administrator or the Moderator had the permission to enable and disable the “Receive Call” option for the Basic users. New update: “Call availability option” allows all the Pro users irrespective of their roles to turn ...
How can I add a New User?
To add a new user, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to settings and click on “Users”. 3. Click “Add new” at the top. 4. Fill the user information. 5. Enable the receive call ...