What is the difference between a missed and a lost call?
Missed call: When a customer calls and none of your agents answer the call, it is a missed call.
Lost call: The number of calls that do not land on your MyOperator service number due to limited channel lines, are known as lost calls. For example, suppose you have 5 channel lines. This means that 5 calls can land at a single time. The 6th and subsequent calls would be treated as lost calls.
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Can I view my lost calls?
Yes, Cloud call customers can access lost calls data. They can get this information from the MyOperator App panel> Manage>System logs>Lost call. Lite customers get a weekly mailer on the lost call count, they do not have access to lost call data
Why is there difference in call duration mentioned in Logs & Customer's Mobile?
The call duration on (mobile) phones starts when the call is connected to the IVR whereas the call lands on IVR few seconds prior to getting connected and the caller mostly listens to a ringing tone. The call duration on IVR stops when all the data ...
How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
How is MyOperator Toll Free number different from the Toll free numbers provided by telecom operators?
MyOperator toll free numbers come along with a cloud-based call management software, that help you track and record the calls that you receive on your toll-free number. It also gives you a complete report of all the calls connected and missed, ...
What is the difference between conference calling and call transferring?
Conference calling: It involves a conversation between more than 2 people simultaneously. For example, consider this- There are 3 callers: A, B and C. When all the 3 callers are connected on one call simultaneously, then it is referred to as a ...