What is overlap in the rule of followup settings?

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• After call SMS (Custom)- Rule Overlap

  Users can create multiple rules based on different criteria like a particular user or department to which the call was routed, incoming/outgoing, connected/missed, etc. Because of the customization, there are scenarios where two or more different ...

• Can I create or enable any followup rules?

  If you are an admin, you can create or enable the followuprules. But users cannot create or enable any rules. Users can only assign and givea followup.

• How do I edit the settings of my IVR?

  1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Advance setting” from the left pane. 4. You can set your IVR from here.

• How can I change High-level settings for all outgoing calls?

  1. Login to MyOperator and click on manage from top menu 2. Select campaign from settings section 3. Click on global settings 4. Click edit beside outbound settings 5. Enable/disable the DID fallback 6. Enable/disable the shared route 7. And save ...

• How can I create the follow-up feature in MyOperator?

  To use the follow-up feature you have to enable the rules or create a new one first. 1. Login to your MyOperator dashboard as admin& click on "Followup" from the top menu. 2. Click on the “Enable the rules” link. 3. Click on "Add new". 4. Enter the ...