Freshdesk is a cloud-based customer support platform that enables companies of all sizes to improve their customer services.
When you integrate Freshdesk with MyOperator, all your MyOperator logs get added as “Tickets” in the Freshdesk CRM. You can view the details of your departments/ agents, the status (missed, connected or voicemail), start time and duration of each call directly in your Freshdesk CRM. Also, you can hear the recordings of all the calls you receive.
However, to ensure that all your data gets synced properly, you need take note of the following points:
Use the same Email id in MyOperator and Freshdesk.
Provide the details of your Subdomain and API Key.
Add “ivr” as an item under the type field.