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            What is Freshdesk and what is the benefit of integrating MyOperator with Freshdesk?

            Freshdesk is a cloud-based customer support platform that enables companies of all sizes to improve their customer services.


            When you integrate Freshdesk with MyOperator, all your MyOperator logs get added as “Tickets” in the Freshdesk CRM. You can view the details of your departments/ agents, the status (missed, connected or voicemail), start time and duration of each call directly in your Freshdesk CRM. Also, you can hear the recordings of all the calls you receive.


            However, to ensure that all your data gets synced properly, you need take note of the following points:


            • Use the same Email id in MyOperator and Freshdesk.

            • Provide the details of your Subdomain and API Key.

            • Add “ivr” as an item under the type field.


            To integrate Myoperator with Freshdesk, send a mail to support@myoperator.co with the following details:

            1. Freshdesk subdomain: The subdomain portion of the URL of your Freshdesk account (i.e. subdomain.freshdesk.com). Remember not to include the http or https or .freshdesk.com part of the URL.

            2. Freshdesk API Key - Your Freshdesk account API Key. You can find this in Freshdesk when you Click on your Profile Picture on the top right and select "Profile Settings" (Refer: https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key)

            For any queries kindly contact your account manager at MyOperator.




            Updated: 13 Jul 2018 11:01 PM
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