What is Credit Limit for MyOperator’s account and how is it set?

            What is Credit limit?

            A credit limit is the maximum credit amount any MyOperator account can go. This is a way of showing trust to our customers where they account will continue to function even after being out of balance for certain more time. If you are having a MyOperator account you can check the credit limit from https://app.myoperator.co/payment

            Your account might not be assigned a credit limit initially but once you have a constant usage and timely payment for sometime system add credit limit and keep on increasing same. Credit limit, sometimes, is even reduced in the case of non-timely payments.


            PS: Credit limit is an extreme end and hence account will be temporarily suspended once it reaches its credit limit. Hence it is advisable for all to recharge enough when your account balance is close to the credit limit.





            Minimum balance:

            When your account balance goes below this level you will be alerted via email and SMS. For accounts having auto-debit enabled, an amount would be debited to recharge your MyOperator account. This is an attempt to avoid your account getting temporary suspended due to credit limit exhaustion. You can set minimum balance on the MyOperator panel from https://app.myoperator.co/payment


            PS: Customers are advised to maintain a balance for at least next 10 days in the account to avoid reaching credit limit in any case.



            Minimum Top-up:

            It’s the minimum amount debited from the auto-debit set up in case the account balance falls below the minimum balance.



            How do I stop getting low balance emails? / Getting too many low balance emails?

            Low balance emails are the mechanism of our system to tell you that your account is going towards credit limit. The credit limit is like a red line and we never want our customers to cross same & for the same system notify customers, once a day about the account being low on balance. If you think you are getting too many emails you can adjust the minimum balance from the MyOperator panel. But we strongly recommend you to keep enough balance for smooth usage for at least the next 10 days and not rely on last day payments.


             
            Account suspension
            Your account would be suspended as soon as your usage balance goes below the credit limit of your account. Therefore, you are advised to top up your account balance when you receive a low balance alert.
             
            To know the credit limit and to edit the alert limits (Minimum balance and top up amount) for your account, you can navigate to the payment section
             
            Your credit limit increases with:
             
            Timely payment of bills
            Timely renewals
            Depositing advance amount
             
            Your credit limit decreases with:
             
            Late bill payments
            Late renewals
            Paying after the credit limit is crossed
             
            If you have multiple accounts, the credit limit of one account will not affect the credit limit of the other account. Each account is treated as a separate account. However, if you have not paid your dues for one account for a long time, it’ll impact your other account(s) adversely.
             
             
            Different terms used in the “Credit Limit” and “Low Balance” email alerts
             
            Current Usages: The amount for total current usages that you have already consumed for the current month, over and above the allocated free resources.
             
            Outstanding Usages: The amount for pending usages that you have already consumed till the previous month, over and above the allocated free resources.
             
            Prepaid Amount: The amount that you have already paid in advance.
             
            Total Usage Balance: Prepaid Amount - (Current Usages + Outstanding Usages)
             
            Minimum account balance: When your account balance goes below this level while using extra features and resources not covered by your MyOperator plan, you will be alerted via email and SMS.
             
            Top-up value: A suggestive recharge amount to top up your usage balance after your account balance goes below the specified minimum balance.
             
            Credit Limit: When your outstanding usage exceeds your credit limit, your service will be suspended, till you clear all your dues.
             
            Total Outstanding Amount: The amount that you need to pay for any pending bill, inclusive of taxes.

            __________________________________

            Credit Limit for Old MyOperator accounts:

            Credit limit is the excess of usage we allow onto MyOperator system. It is also a gesture of trust by us on our accounts. Credit limit for MyOperator accounts are generated by the system based on lot of parameters. 

            Your credit limit is set by keeping aside 10% of the received amount as default amount. You have been allotted this credit limit so that you do not have to pay for everything immediately. This ensures that your account doesn’t get deactivated, abruptly.

            Additionally, you will receive a credit limit mail on your registered email id after you have consumed 80% of your free minutes for the current month.


            Your credit limit increases with:
            Timely payment of bills
            Timely renewals
            Depositing advance amount


            Your credit limit decreases with:
            Late bill payments
            Late renewals
            Paying after the credit limit is crossed

            If you have multiple accounts, the credit limit of one account will not affect the credit limit of the other account. Each account is treated as a separate account. However, if you have not paid your dues for one account for a long time, it’ll impact your other account(s) adversely. 

            Different terms used in the Credit Limit Mail

            Outstanding Amount: The amount (in Rupees) that you need to pay for any pending bill, inclusive of taxes. 

            Prepaid Amount: The amount (in Rupees) that you have already paid in advance.

            Current Usages: The amount for total current usages that you have already consumed for the current month.

            Available Features: Credit limit is calculated only on the basis of call usage (incoming and click to call).

            Exceeded Features: The feature name(s) for which you have crossed your free/ prepaid usage for the current month.

            Credit Limit: Total credit limit offered to an account.

            Total Outstanding Amount: The amount that is calculated after subtracting the sum of your free minutes and Prepaid Amount from the sum of your Current usage and Outstanding amount.


            What are advance payments?

            You are required to pay a certain amount in advance which is different from the amount that you pay for your plan. This is to ensure that in case you exceed your usage for the current month, you do not have to pay immediately. The unused amount of the advanced payment is carried forward and is adjusted in your next bill. Service tax is deducted from your advance payment and you’ll receive an invoice for the same.


            Available methods of payments

            The different methods of payments available are:


            Payment via your credit card, debit card, net banking or cheque.

            ECS (NACH) for recurring payments. 


            Note: i) We do not accept payments in cash.
                     ii) Taxes are included only for outstanding payments.





            Updated: 07 Oct 2018 05:20 PM
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