What is "call status: Not reachable" and how do I solve this?

Call status not reachable indicates that the dialed number was not reachable at the point when the system tried initiating a call to the same.

This can be because of multiple reasons phone number was out of coverage area or there was temporary congestion at the telecom service provider etc.

This problem is generally temporary and gets resolved without any effort. But if it persists for a long time on some particular number consider changing the route from the panel.

Follow the simple steps to change the route:

1. Login to your MyOperator panel and click on “Manage” at the top.

2. Navigate to "Design callflow" in the setting section.

3. Go to "Advance stetting" from the left menu.

4. Click on the "Edit" link in Route settings.

5. Now click on the "Switch" button to change the route.

• Related Articles

• How to make outgoing calls via MyOperator (Click to call and Dialer app)

  MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...

• What is Webcall, and what are its benefits?

  Webcall is a feature in MyOperator where client calls are handled over the internet on a desktop/laptop rather than a mobile phone. Benefits include flexibility for agents to handle calls from anywhere, improved call quality with high-speed internet, ...

• In-Call Webhook

  Overview Webhooks are HTTP callbacks that receive notification messages for events. MyOperator uses webhooks to notify your application any time a call event happens in your account. For example, if a call has been received by your agent, you will ...

• After Call Webhook

  Overview Webhooks are HTTP callbacks that receive notification messages for events. MyOperator uses webhooks to notify your application any time a call event happens in your account. For example, if a call has been received by your agent, you will ...

• What are the parameters such as Status, Last Active, Source etc. signifies?

  There are various parameters in the user profile for individual user details: 1. Status: Active, Requesting, Intervened and Closed are the 4 different user status. Active: If the user is in the Active section, the status is “Active”. This means the ...