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            What are the different types of nodes that can be added in an IVR?

            There are Five types of nodes that can be added in an IVR.


            IVR Menu :

            When you want to add different menus to a particular IVR or department, you use the sub menu node.

            Extension :

            This node is added to add the extension number of the user.

            Department :

            This node helps you to add new department to your IVR and route your callers call to a particular department, after he has entered an input.

            Custom message :

            This node is added to convey a message to the callers. For example, a “Welcome Message” is played when a caller calls. (There are two types of message node "welcome message" which can be used to greet callers at the beginning of call flow and "custom message" which can be use anywhere in call flow)

            Voicemail :

            This node helps you to record messages from your callers in the form of voicemail.


            Updated: 06 Feb 2019 07:03 PM
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