Simply click on logs, you can search specific log by entering a service number or user or department in the search field. For example, if we search number-wise, we get the list of calls with these numbers, which will be received calls from that number as well as dialled calls to that number. We can also search user wise. This is the user that is added in this panel, so we have again searched user wise, and department wise. Search support as a department, so we can clearly see calls received in support.