New feature release "Outbound Dialer", effective 25th Novemeber
An Outbound Dialer automatically generates outbound calls to a list of phone numbers as per the availability of channel lines and agents responsible to receive calls.
- Two channel lines are consumed to make one outbound call.
- An outbound call consists of one scheduled call and two retries (optional).
- Two-third of the channel lines is used to make outbound calls and the remaining one-third is reserved to receive inbound calls. However, you can use all your channel lines to make outbound calls.
- Outbound calls cannot be made from channel lines that are reserved for receiving incoming calls.
- A customer’s phone number cannot be requeued for the next 24 hours in the case of a promotional call.
- A customer’s phone number can be requeued in the case of a transactional call.
Updated:
13 May 2019 10:07 PM
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