If an agent opts out to receive a call, can he receive direct extension calls?

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• If a user opts out to receive a call, can he receive direct extension calls?

  No, if a user opts out from receiving a call he/ she cannot receive direct extension. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls can directly ...

• How to make outgoing calls via MyOperator (Click to call and Dialer app)

  MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...

• What happens if an agent is busy on a direct call on the mobile and an IVR call is forwarded to him/ her?

  When an agent is busy on a direct call on the mobile and an IVR call is forwarded to him/ her then, the IVR call is kept on waiting. Once the agent disconnects his/ her initial call then, the IVR call gets connected to that agent. Note: The system ...

• What is a “Sticky Agent”?

  MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...

• How can we transfer a call to another agent?

  To transfer a call to another agent you need to: Dial *2 [extension number] Click on the “Transfer” option in the Live call widget; Or Transfer the call from the MyOperator Mobile app.