Knowledge Base Knowledge base Departments Preferences

            How to change the dialing sequence of my users in a department?

            You can change the sequence of your users ie, you can choose who will picked up your client's call in sequence.

            To do so, follow the steps:

            1. Login to your MyOperator account and click "Manage"

            2. Go to "Departments"

            3. Click "Add new" or "Edit" your existing department

            4. Click "Department setting for callflow" and select "Serial wise in an order to all selected users"

            5. You can have a the list of users of this department here. And you can actually drag & manage the sequence here.

            Updated: 22 Apr 2019 10:11 PM
            Help us to make this article better
            1 0