How can I turn on or turn off the "Call availability" option ?

To turn on or turn off the call availability option, follow the steps mentioned below:

1. Login to your MyOperator panel & click on the “Accounts option” at the top right.

2. Go to the Call Availability Option and click on the turn “On” if you are available to receive IVR calls.

3. Click on the turn “Off” if you are unavailable or busy to receive IVR calls.

• Related Articles

• What is the "Call availability" option?

  The "Call availability" option allows all Pro users (Basic, Moderator or Administrator) to turn "on" or "off" the permission to receive IVR calls. If a Pro user is available to receive IVR calls, then he/she can turn “On” the call availability ...

• New feature released - "Call Availability" Option

  Old configuration: Only the Administrator or the Moderator had the permission to enable and disable the “Receive Call” option for the Basic users.  New update: “Call availability option” allows all the Pro users irrespective of their roles to turn ...

• What if a sticky agent turns “Off” the "Call availability" option?

  If a strictly bind sticky agent turns “Off” the call availability option, then the call will get disconnected. However, if a loosely bind sticky agent turns “Off” the call availability option, then the customer’s call will get routed to another ...

• How to make outgoing calls via MyOperator (Click to call and Dialer app)

  MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...

• What is Webcall, and what are its benefits?

  Webcall is a feature in MyOperator where client calls are handled over the internet on a desktop/laptop rather than a mobile phone. Benefits include flexibility for agents to handle calls from anywhere, improved call quality with high-speed internet, ...