1. Login to your MyOperator panel and click on “Manage” at the top.
2. In the settings section click on “Departments”.
3. Click on Add New to add a new department or "Edit" an existing department.
4. Enter the name of the department, Assign manager from the dropdown for the department, mention the Extension and Add user from the dropdown for this department. (You can find all added managers & users in the dropdown)
5. Click on "Department setting for callflow" to change the default ringing time, ie, 30 seconds. (optional)