When does the Accounts Team share the Unclaimed Payments Report, and what should agents do?

⚡Quick answer

The Accounts Team emails an “Unclaimed Payments Report” every Friday, plus a Final Report on the last date of the month. Agents should regularly check these reports to identify payments that remain unclaimed or unsettled for their clients.

When should I use this guide?

Use this FAQ whenever you need to know the schedule for the Unclaimed Payments Report or confirm how to spot client payments you might not be aware of.

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Overview

For payments that have not been settled or claimed by any agent before the settlement due date, the Accounts team shares an “Unclaimed Payments Report” via email according to the schedule below.

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Report schedule

Report name	Frequency / Date
Unclaimed Payments Report	Every Friday
Final Report	Last date of the month

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What should the agent do?

All agents are advised to regularly check the Unclaimed Payments Report to identify any payments that are still unclaimed and unsettled pertaining to their clients.

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Workflow diagram



Alt-text: “Flowchart showing unclaimed payment, weekly report on Friday, final report at month-end, and agent review.”

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