How to manage escalations on ZOHO Tickets?

How to manage escalations on ZOHO Tickets?

⚡Quick answer - 
  • Check you tickets on daily basis including the Hold ones such Customer Confirmation awaited, Long Dependency .
  • Tickets dependent on customer confirmation should be check on priority
  • Use Pro Active approach to take follow up with the client .
  • Avoid putting the ticket on Long Dependency where revert is possible at the earliest.