This folder will resolve the general queries for which customers seek assistance.
To provide expertise, valuable tips and feedback that will help in resolving the general and technical queries encountered, MyOperator assigns an Account...
Sat, 8 Oct, 2016 at 4:08 PM
VoIP enables the delivery of voice communications over IP networks, such as the Internet. Whereas, PSTN is an aggregate of circuit-switched telephone net...
Wed, 16 Nov, 2016 at 6:00 PM
The list of AfterCall Services offered by MyOperator include: SMS Notifications Remarketing Feedback SMS Log Push Notifications Dat...
Thu, 16 Feb, 2017 at 5:22 PM
To transfer a call to another agent you need to: 1.Dial *2 [extension number]; Or 2. Click on the “Transfer” option in the Live call widget; Or ...
Fri, 24 Feb, 2017 at 5:34 PM
Yes, an agent can be mapped in two different companies.
Mon, 27 Feb, 2017 at 10:44 AM
No, a call cannot be transferred to a department. It can only be transferred from one agent to another agent.
Mon, 27 Feb, 2017 at 10:51 AM
Yes, users/ agents can unsubscribe for calls. The two ways through which they can do this is by: 1. Turning off the Call availability option from the web ...
Mon, 27 Feb, 2017 at 11:14 AM
Agents will not receive SMS notifications when: 1. The SMS limit has exceeded. (Only 100 SMSes can be sent within 24 hours from any point in time). 2...
Mon, 27 Feb, 2017 at 11:23 AM
The Operator/ Carrier forwards calls to MyOperator’s server by connecting physical cables to MyOperator’s PRI Card. Note: This is done through PSTN.
Mon, 27 Feb, 2017 at 11:30 AM
The role of a Tech Support is to build an IVR and map numbers on behalf of the customer.
Mon, 27 Feb, 2017 at 11:39 AM