Miscellaneous

This folder will resolve the general queries for which customers seek assistance.

What is the role of an Account Manager?
To provide expertise, valuable tips and feedback that will help in resolving the general and technical queries encountered, MyOperator assigns an Account...
Sat, 8 Oct, 2016 at 4:08 PM
How are calls transferred to our landline or mobile numbers without using VoIP?
VoIP enables the delivery of voice communications over IP networks, such as the Internet. Whereas, PSTN is an aggregate of circuit-switched telephone net...
Wed, 16 Nov, 2016 at 6:00 PM
What are the different AfterCall Services offered by MyOperator?
The list of AfterCall Services offered by MyOperator include: SMS Notifications Remarketing  Feedback SMS Log Push Notifications Dat...
Thu, 16 Feb, 2017 at 5:22 PM
How can we transfer a call to another agent?
To transfer a call to another agent you need to: 1.Dial *2 [extension number]; Or 2. Click on the “Transfer” option in the Live call widget; Or ...
Fri, 24 Feb, 2017 at 5:34 PM
Can an agent be mapped in 2 different companies?
Yes, an agent can be mapped in two different companies.
Mon, 27 Feb, 2017 at 10:44 AM
Can a call be transferred to a department rather than to another agent?
No, a call cannot be transferred to a department. It can only be transferred from one agent to another agent.
Mon, 27 Feb, 2017 at 10:51 AM
Can a user/ agent unsubscribe for calls? If so, how can they do it?
Yes, users/ agents can unsubscribe for calls. The two ways through which they can do this is by: 1. Turning off the Call availability option from the web ...
Mon, 27 Feb, 2017 at 11:14 AM
Under what conditions will agents not receive SMS notifications?
Agents will not receive SMS notifications when:  1. The SMS limit has exceeded. (Only 100 SMSes can be sent within 24 hours from any point in time). 2...
Mon, 27 Feb, 2017 at 11:23 AM
How does the Operator/ Carrier forward calls to MyOperator’s server?
The Operator/ Carrier forwards calls to MyOperator’s server by connecting physical cables to MyOperator’s PRI Card. Note: This is done through PSTN.
Mon, 27 Feb, 2017 at 11:30 AM
What is the role of a Tech Support?
The role of a Tech Support is to build an IVR and map numbers on behalf of the customer.
Mon, 27 Feb, 2017 at 11:39 AM