Methods of Call Routing

This section will give details and updates on the different methods of Call routing (Serial, Circular, Parallel and Balanced) in MyOperator.

What are the different methods of Call routing available in MyOperator?
You can route calls in three different ways. They are as follows: Serial wise to selected User: Each time a customer calls, the call is routed to the ...
Thu, 19 Jan, 2017 at 3:01 PM
What is Balanced Routing?
Balanced Routing distributes calls to all users without any priority. Each time a new call comes in the department, the call has an equal chance of getting ...
Tue, 17 Jan, 2017 at 5:48 PM
What is the change in the method of call routing?
Old configuration The method of routing prior to January 25th, 2017 was Circular. New enhancement The Circular method of routing imposed a lot o...
Wed, 18 Jan, 2017 at 9:49 AM
What is the difference between Serial and Balanced routing?
Parameters Serial Routing Balanced Routing Call Connectivity The server triggers and connects calls to users serially depending on the or...
Tue, 17 Jan, 2017 at 5:51 PM