Assign Contact

Assign contact refers to the agents who are assigned to distinct callers in a contact based IVR.

What is an Assign contact?
An Assign contact is one in which specific agents are assigned to distinct contacts. It is applicable only for Contact based IVRs. So, whenever, a customer ...
Fri, 6 Jan, 2017 at 3:09 PM
What are the benefits of an Assign contact?
An Assign contact enhances your customers’ experience as it enables a more personal and effective communication between the assigned agent and the caller.  ...
Fri, 6 Jan, 2017 at 4:03 PM
What if the Account manager who assigned to a customer is busy?
If the Account manager that is assigned to a customer is busy, then the call will get dropped. The call will not get connected to another Account manager an...
Fri, 6 Jan, 2017 at 4:11 PM
Will Direct Dialing or the Account Manager (assignee) be given priority?
If a contact calls via Comma Dialing or Direct Dialing, then priority will be given to Direct Dialing. The call will be routed to the agent whose extension ...
Fri, 6 Jan, 2017 at 4:17 PM
What if the customer wants to talk to an agent other than the one he/ she is assigned to?
If the customer wants to talk to another agent and not the assigned agent then, he/ she can do so by Comma Dialing.  The procedure for Comma Dialing is as...
Fri, 6 Jan, 2017 at 4:30 PM