Outbound Dialer

An Outbound Dialer automatically generates calls to a list of contacts as per the availability of the agent attending the call and the number of channel lines.

What is an Outbound Dialer?
An "Outbound Dialer" automatically dials phone numbers from your contact list, in a sequential order. It generates outbound calls to your custo...
Tue, 6 Dec, 2016 at 11:39 AM
How does an Outbound dialer work?
The following process explains how an OBD works: A contact list consisting of your customers’ numbers is queued through the API. O...
Wed, 7 Dec, 2016 at 1:09 PM
What is an Outbound call?
An outbound call is a call that is initiated by an agent in your organization to either your existing or potential customer. An outbound consists of one s...
Tue, 6 Dec, 2016 at 12:26 PM
How many outbound calls can be generated at once?
The number of outbound calls that can be generated at once depends on the number of channel lines your business has. Only two third of the channel lines a...
Tue, 6 Dec, 2016 at 12:35 PM
What is the benefit of using an OBD?
The benefit of using an OBD is that it helps in: Saving Time: It automatically generates outbound calls to customers from the contact list queu...
Tue, 6 Dec, 2016 at 12:44 PM
What is a queue list?
A queue list is a list of all the phone numbers that are added in the Outbound Dialer.
Tue, 6 Dec, 2016 at 12:48 PM
Is OBD similar to a Click ‘o’ call feature?
Outbound Dialer is an enhancement of the Click ‘O’ call feature. The Click ‘O’ call feature allows you to call a particular customer directly from the MyO...
Tue, 6 Dec, 2016 at 5:10 PM
How do I upload my list of contacts in the OBD?
 As of now, you cannot upload your contact list but you can queue all the contacts through our API.
Tue, 6 Dec, 2016 at 5:16 PM
What if there are no lines available to dial out a call to a customer?
If there are no lines available to dial out a call to a customer, then the customer’s number will be added to the queue list again.
Tue, 6 Dec, 2016 at 5:17 PM
What features are included in OBD and not in CODAC?
OBD CODAC The call can get transferred from one user to another user in your organization. The call cannot get transferred between the use...
Tue, 6 Dec, 2016 at 5:19 PM