Lines

What is a line?
The entire process that begins from the customer calling on your service number to the call getting routed to an agent, is treated as o...
Wed, 12 Oct, 2016 at 10:50 AM
What is the difference between a missed and a lost call?
  Missed call: When a customer calls and none of your agents answer the call, it is a missed call. Lost call: The number of calls that do not lan...
Wed, 31 Aug, 2016 at 5:16 PM
Can I view my lost calls?
  Yes, you can view your lost calls. The details will be displayed on a separate page, similar to that of MyOperator’s “Logs” page. To get access...
Wed, 31 Aug, 2016 at 5:19 PM
What is the incoming call limit on a service number?
The incoming call limit on a service number is calculated in the following way:  Number of channel lines X 5. So, if you have 3 channel lines, the in...
Thu, 16 Feb, 2017 at 5:16 PM