Live call widget

This feature is used to view the details of an on-going call.

What is a live call widget?
  The live call widget gives you ongoing call details such as who the caller is, whom the call is getting transferred to and which agent in your organ...
Fri, 11 Nov, 2016 at 3:14 PM
What are the new features in the live call widget?
  The 3 new features added in the live call widget are transfer, call duration and hangup. They are beneficial in the following ways: 1. Tr...
Thu, 29 Sep, 2016 at 2:05 PM
How can I use these new features?
  The three new features in the Live call widget have been introduced to improve your customers’ experience and optimise on your call minutes. Previ...
Mon, 5 Sep, 2016 at 1:39 PM
When I can transfer a call directly from the web panel?
You can transfer an incoming IVR call that is connected to an agent in your organization, directly from the web panel. Note: All the on-going cal...
Fri, 11 Nov, 2016 at 3:55 PM
Where can I find the Live call widget?
To find the live call widget, follow these 3 easy steps: 1. Login to your MyOperator panel. 2. Click on “Logs” at the top. ...
Fri, 11 Nov, 2016 at 4:12 PM
How can I transfer ongoing calls from the live call widget?
To transfer an ongoing call directly from the web panel, follow the steps mentioned below: 1. Click on the "Transfer" option in t...
Sat, 12 Nov, 2016 at 5:45 PM
How can I hang up a call directly from the web panel?
To hang up a call directly from the web panel, follow the steps mentioned below: 1.Click on the "Hangup" option in the Live cal...
Sat, 12 Nov, 2016 at 5:40 PM
Updates on Live call widget effective 1st September, 2016
Old configuration: The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending ...
Thu, 8 Sep, 2016 at 4:32 PM
Why does the duration of the call continue even after the call ends in the Live Call Widget?
The call duration feature in the Live call widget was implemented to help you know the average duration of your ongoing calls. The duration shown is ju...
Wed, 19 Oct, 2016 at 4:33 PM
At times when the agent receives a call on the landline, the call doesn’t get disconnected upon hangup. How do you force hang up in such a scenario?
To hangup a call that you receive on a landline you can either: 1. Press *9; Or   2. Click on the Hangup option in the Live call widget.
Fri, 24 Feb, 2017 at 2:56 PM