Extension Numbers

Learn about Extension numbers.

What is an Extension number?
An Extension number is a 2 digit number that is assigned to every user in your organization. Extension numbers enable your callers to directly connect with ...
Fri, 6 Jan, 2017 at 12:21 PM
How many digits are valid in an extension number?
Only 2 digit numbers are valid for an extension, starting from 10. In case you plan to assign an extension say “09”, it is invalid! The required extension h...
Thu, 13 Apr, 2017 at 9:55 AM
Can we update the Extension number for a user?
Yes, you can update the extension number for a user. Just follow the steps mentioned below: 1. Login to your MyOperator panel. ...
Wed, 5 Oct, 2016 at 12:49 PM
What is the use of Alternate Number?
The Alternate Number that you enter when you add a new user is used for Extension Dialing.  To learn about Extension/ Comma Dialing, click here. 
Thu, 12 Jan, 2017 at 1:06 PM
If an agent opts out to receive a call, can he receive direct extension calls?
No, if an agent opts out from receiving a call he/ she cannot receive direct extension calls.
Thu, 16 Feb, 2017 at 5:20 PM
What are the minimum and maximum digits for an extension number?
The minimum number of digits that every extension number must have is 2 and the maximum number of digits that an extension number can have is 9.
Fri, 24 Feb, 2017 at 5:14 PM