Extension Numbers

Learn about Extension numbers.

What is an Extension number?
An Extension number is a 2 digit number that is assigned to every user in your organization. Extension numbers enable your callers to directly connect with ...
Fri, 6 Jan, 2017 at 12:21 PM
How many digits are valid in an extension number?
ans: Only 2-digit numbers are valid for an extension, starting from 10. Incase you plan to assign an extension say “09”, it is invalid! The required exte...
Fri, 5 Dec, 2014 at 12:33 PM
Can we update the Extension number for a user?
Yes, you can update the extension number for a user. Just follow the steps mentioned below: 1. Login to your MyOperator panel. ...
Wed, 5 Oct, 2016 at 12:49 PM
What is the use of Alternate Number?
The Alternate Number that you enter when you add a new user is used for Extension Dialing.  To learn about Extension/ Comma Dialing, click here. 
Thu, 12 Jan, 2017 at 1:06 PM
If an agent opts out to receive a call, can he receive direct extension calls?
No, if an agent opts out from receiving a call he/ she cannot receive direct extension calls.
Thu, 16 Feb, 2017 at 5:20 PM
What are the minimum and maximum digits for an extension number?
The minimum number of digits that every extension number must have is 2 and the maximum number of digits that an extension number can have is 9.
Fri, 24 Feb, 2017 at 5:14 PM