Common Issues

Some common issues faced by users.

How can I check whether my number is registered under DND or not?
Ans : The numbers being used can be checked whether they are registered under DND or not. All you need to do is this: Login to the si...
Tue, 3 Mar, 2015 at 11:18 AM
Why aren't my messages getting delivered to a specific number?
There could be two reasons for this: 1. Either you are sending promotional messages to a DND number . 2. There is a technical issue on the ...
Fri, 2 Sep, 2016 at 2:41 PM
Why am I not receiving notification messages after my calls?
There could be two reasons for this: The name of your department exceeds 16 characters. There is a network outage or maybe the servers are busy....
Fri, 2 Sep, 2016 at 2:43 PM
What are the MyOperator IPs to whitelist?
If you are using MyOperator and have a firewall setup to filter traffic, then you will have to allow the following new IPs to be whitelisted. API Integra...
Fri, 3 Feb, 2017 at 3:08 PM
What could be the reasons if a call is disconnected before one or two rings?
If a call gets disconnected before one or two rings it could be because of the following reasons: There is a forwarding issue. The account is suspe...
Thu, 16 Feb, 2017 at 5:27 PM