Customize your IVR
Create and edit an IVR on MyOperator.
What happens if an agent is busy on a direct call on the mobile and an IVR call is forwarded to him/ her?
When an agent is busy on a direct call on the mobile and an IVR call is forwarded to him/ her then, the IVR call is kept on waiting. Once the agent discon...
Thu, 16 Feb, 2017 at 5:24 PM
The default ringing time for each agent when the call is getting forwarded is 30 seconds. This is however, configurable and can be changed as per your req...
Thu, 16 Feb, 2017 at 5:29 PM
If customers want IVR services on their personal numbers, they need to forward all their calls to MyOperator’s DID.
Fri, 24 Feb, 2017 at 12:02 PM
If a customer assigned to an agent calls on the IVR, the call will get directly forwarded to the assigned agent.
Fri, 24 Feb, 2017 at 3:13 PM
9 departments at most can be added at a single level in an IVR.
Fri, 24 Feb, 2017 at 4:55 PM
Why is there a limitation on the maximum number of departments that can be added at a single level IVR?
We cannot add more than 9 departments at a single level in an IVR. This is done to: 1. Make it easy for customers to enter their input as all phone keyp...
Fri, 24 Feb, 2017 at 5:08 PM