Customize your IVR

Create and edit an IVR on MyOperator.

What happens if an agent is busy on a direct call on the mobile and an IVR call is forwarded to him/ her?
When an agent is busy on a direct call on the mobile and an IVR call is forwarded to him/ her then, the IVR call is kept on waiting. Once the agent discon...
Thu, 16 Feb, 2017 at 5:24 PM
What will be the ringing time for each agent when the call is being forwarded?
The default ringing time for each agent when the call is getting forwarded is 30 seconds. This is however, configurable and can be changed as per your req...
Thu, 16 Feb, 2017 at 5:29 PM