Customize your IVR

Create and edit an IVR on MyOperator.

How can you Enable/Disable an IVR?
To enable/disable an IVR, follow the steps mentioned below: 1. Login to your MyOperator panel. 2. Click on “Manage” at the...
Wed, 5 Oct, 2016 at 1:21 PM
How can I create a Multi-level IVR?
  To create a multi-level IVR, you first need to create a new IVR and then design your own IVR flow. Follow the steps mentioned below to cre...
Fri, 21 Oct, 2016 at 11:33 AM
Where should I upload sound to be played while user is on hold?
To upload a sound file that will be played when the user is on hold, follow the steps mentioned below: 1. Login to your MyOperator panel. ...
Tue, 18 Oct, 2016 at 3:36 PM
Can I make a single IVR for multiple languages?
ans: Yes, you can make single IVRs for multiple languages by adding “Language node”  
Sat, 6 Dec, 2014 at 11:40 AM
Can I add multiple sound file on a node?
Yes, you can add multiple sound files on a node according to your requirement. For example, consider when you create your own IVR flow or customise an ...
Wed, 5 Oct, 2016 at 10:50 AM
How can I disable a particular department?
To disable a particular department, follow the steps mentioned below: 1. Login to your MyOperator panel. 2. Click on ...
Fri, 14 Oct, 2016 at 12:39 PM
How can I ensure that users added are able to receive calls for the departments assigned to them?
To ensure that the added users are able receive calls for the departments assigned to them, follow the steps mentioned below: 1. Login to yo...
Tue, 18 Oct, 2016 at 4:08 PM