Customize your IVR

Create and edit an IVR on MyOperator.

How can I create a new IVR ?
ans: Depending on the requirements of the user/company, you can set multiple IVRs based on time. Follow these few steps to set multiple IVRs: Login...
Sat, 6 Dec, 2014 at 12:17 PM
How can I add/edit sounds to be played in an IVR?
 ans: This what you need to do for updating changes in the sound file: Choose your IVR in the IVR List. Click on “Action” and choose Settings...
Sat, 6 Dec, 2014 at 10:17 AM
How can I set multiple IVRs for different days?
ans: Within the “Add new IVR” window, you can create an IVR for different days by using the option, “Select days”. (Refer to "How to create a new IVR&q...
Sat, 6 Dec, 2014 at 10:25 AM
What happens if a client does not enter any input to the IVR?
When client doesn’t enter a valid input to the IVR, then there could be 2 possibilities: The IVR menu (press 1 for sales, press 2 for support ...
Sat, 8 Oct, 2016 at 1:56 PM
How many IVRs can I set?
ans: You can set as many IVRs you want based on time,days, contacts and region. Just click onto "Add New IVR" for creating multiple IVRs.  ...
Sat, 6 Dec, 2014 at 12:20 PM
How can I test if the IVR is working?
ans: When you create an IVR, it is important to check whether the IVR added is playing properly. To check, do this: Go to “IVR List” > Click on...
Sat, 6 Dec, 2014 at 10:53 AM
How do I edit the settings of my IVR?
To edit the settings of your IVR, follow the steps mentioned below: 1. Login to your MyOperator panel. 2. Click on “Manage” a...
Mon, 10 Oct, 2016 at 4:40 PM
What are the different types of IVRs I can create?
ans: Please refer to Question "What are the types of IVRs available"
Sat, 6 Dec, 2014 at 11:08 AM
What are the different types of nodes that can be added in an IVR?
ans: The following are the nodes which you can add to an IVR: Message Node: This node is added to convey a message to the callers. For example, a “W...
Sat, 6 Dec, 2014 at 11:09 AM
How can I create the flow of my IVR?
ans: When you create a new IVR, it is important to design the departments and form a proper structure of the IVR. This what you can do to design the structu...
Sat, 6 Dec, 2014 at 11:17 AM