Incidents that are not resolved by the “Response and resolution times” are escalated  internally by MyOperator.


MyOperator’s escalation matrix is as follows:


Level

Personnel

Contact info


Help Desk

Contact: (+91 92129 92129) 

Email: support@myoperator.co

Level 1

Account Manager

Will be allocated at the time of Activation of Services

Level 2

Escalation Team

Contact: (+91 9711636010)
Email: escalation@myoperator.co

Level 3

Ankit Kapoor

Contact: (+91 97116 98838) 

Email: (ankit.kapoor@myoperator.co)