Parameters

Serial Routing

Balanced Routing



Call Connectivity


The server triggers and connects calls to users serially depending on the order in which they are listed. 


The server triggers and connects calls uniformly to users who are available to receive calls.



Hierarchy



The calls are always routed to the first user. When the first user is busy to receive calls, the call is routed to a second user and so on.



The calls are always distributed equally among all the users and not in a hierarchical order.



Call Flow


Serial routing should be used when the number of calls received by the organization is low.



Balanced routing should be used when the number of calls received by the organization is high.