The Offline functioning of MyOperator has resolved the issue of call interruptions due to network issues by storing valuable information like “User database” and “IVR Settings” into a local database. 


All the features of MyOperator will be functional in the offline mode except, “Contact based IVR”Blacklist numbers blocking, “Click-O-call”Sticky agent“Live call widget” and “OBD”.


Note: 

  • Changes that you make in the IVR will not be reflected immediately.

  • The system will not check for the call availability of an agent i.e whether the agent is free or busy to take calls.