An Outbound Dialer automatically generates outbound calls to a list of phone numbers as per the availability of channel lines and agents responsible to receive calls.

  • Two channel lines are consumed to make one outbound call.

  • An outbound call consists of one scheduled call and two retries (optional).

  • Two-third of the channel lines is used to make outbound calls and the remaining one-third is reserved to receive inbound calls. However, you can use all your channel lines to make outbound calls.

  • Outbound calls cannot be made from channel lines that are reserved for receiving incoming calls.  

  • A customer’s phone number cannot be requeued for the next 24 hours in the case of a promotional call.

  • A customer’s phone number can be requeued in the case of a transactional call.