OBD

CODAC

The call can get transferred from one user to another user in your organization.

The call cannot get transferred between the users in your organization.

The details of an ongoing call can be seen in the live call widget on the logs page.

The details of an ongoing call is not available.

Multiple IVRs can be set depending on your business’s requirements.

Multiple IVRs cannot be set.

More than one user can be mapped behind a department.

Only one user can be mapped behind a department.