Old configuration:

The live call widget gave you on-going call details such as who the caller was and which agent in your organization was attending the call.

New enhancements:

Now, in addition to the ongoing call details, there are 3 new features: Transfer, Call duration and Hang up.

  • The transfer feature has resolved the DTMF issue that existed while transferring calls via a mobile phone or a landline using an extension number. Also, you no longer need to remember a user’s extension number. You can transfer a call from one user to another directly from the web panel.

  • The call duration feature allows you to view the duration of every call since the time it is connected till it gets disconnected.

  • The hang up feature gives you the freedom to decline calls directly from the web panel.