The 3 new features added in the live call widget are transfer, call duration and hangup. They are beneficial in the following ways:



1. Transfer:
The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions via a mobile phone or a landline. You can now transfer calls from one agent/user to another directly from the web panel itself. Moreover, you do not need to remember any user's extension number in order to transfer a call. The transfer feature thus, helps improve your customer’s experience as their calls are immediately transferred to the concerned agent by just a click.







2. Call duration:  With the call duration feature you get to know the duration of every call (from the time the call was connected till the time it got disconnected). As a result, you get to know how long agents were on the call and how long they took resolve the problems of your callers.







3. Hang up: With the new hang up feature, you can now decline calls directly from the web panel.