The following are the benefits of an IVR:

  • It helps extend the reach of your business 24*7 thereby enhancing customer experience.

  • It connects callers to right departments or agents.

  • It gathers information and routes calls to the appropriate agent.

  • It adds a professional image to your business which in turn increases your brand value.

  • If you are a small company, using an IVR can make your company appear larger than what it really is. For example, when the customer presses 1 for sales or 2 for support, he/she does not know that the call is actually directed to the same person whether option 1 or 2 is chosen.