The following are the benefits of an IVR:
It helps extend the reach of your business 24*7 thereby enhancing customer experience.
It connects callers to right departments or agents.
It gathers information and routes calls to the appropriate agent.
It adds a professional image to your business which in turn increases your brand value.
If you are a small company, using an IVR can make your company appear larger than what it really is. For example, when the customer presses 1 for sales or 2 for support, he/she does not know that the call is actually directed to the same person whether option 1 or 2 is chosen.