Multiple IVRs                           

Multi-level IVRs

Multiple IVRs are when you create several IVRs for specific requirements based on time,  days,contacts, locations etc.



A multi-level IVR is one wherein your IVR has several levels. For example, if your IVR has three departments : HR, sales and support then, your IVR is a Multi-level IVR with 3 levels.