According to the requirements of the customers and businesses, MyOperator lets you create your own IVRs depending on your usability.

You can create the following types of IVRs with MyOperator:

  1. Default IVR: This is an IVR which is usually played when a caller calls on a toll-free number.For example, The welcome message you get to hear when you call Airtel customer care service, like “Welcome to Airtel Customer Care”? That’s a “Default IVR”!

  2. Location-based IVR: This option allows you to set different IVRs to be played for people calling from different regions.

For instance, a company has multiple branches in various regions, say in Delhi, Bangalore and Mumbai. Now, if a caller calls from Mumbai, Location-based IVR would play and it will automatically connect the caller to the Mumbai Branch.

  1. Contact-based IVR: You can set a separate IVR for the people you have added as contacts on your MyOperator panel.




The above-mentioned IVRs can be created according to specific time and days.