MyOperator not only tracks your business calls, but records the conversations that take place between the agent and the caller. Call recordings are not only a gateway to understand customer feedback, but an asset to improve on your product/marketing and training strategies.
Call recordings available on your MyOperator panel can be downloaded. Here's how:
- Click on "Logs" and select an IVR received or connected call.
- Click on the "Download" icon available on the top of the panel.
The file will be downloaded in .mp3 format.