To view tracked calls from different departments:


1. click on “Departments” section on the dashboard



2. you will be able to view the calls from different departments. 


All the calls received / missed along with the total number calls in each department is displayed. For instance, in the above diagram number of calls in the sales departments are as follows: 


- Received = 2

- Missed = 0 

- Total = 2


Thus, all the calls in the Sales Department were connected and none were missed. Therefore, this is how you can count on the effectiveness of a department of handling calls.