Yes, you can add multiple sound files on a node according to your requirement. For example, consider when you create your own IVR flow or customise an already existing IVR. In such a case, you can add separate sound files node ( welcome or department).
To add multiple nodes, follow the steps mentioned below:
1. Login to your MyOperator panel.
2. Click on “Manage” at the top.
3. Go to settings and click on “Design IVR Flow”.
4. Click on “Action” of a particular node (welcome or department) and select “Settings”.
5. Click on “Sound” and select the required files from your computer to add multiple sound files on a node.
Please note that we can activate only a particular sound file for a node at a time and change it as per our requirements.