To upload a sound file that will be played when the user is on hold, follow the steps mentioned below:


1. Login to your MyOperator panel.



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2. Click on “Manage” at the top.



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3. Go to settings and click on “Design IVR flow”.



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4. Click on the “Settings” wheel on the time slab at the right.



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5. Click on “Music on hold”.


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6. Select a sound file that you want to upload.


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Note: You can upload more than one sound file however, you can activate only one sound file at a time.