To upload a sound file that will be played when the user is on hold, follow the steps mentioned below:
1. Login to your MyOperator panel.
2. Click on “Manage” at the top.
3. Go to settings and click on “Design IVR flow”.
4. Click on the “Settings” wheel on the time slab at the right.
5. Click on “Music on hold”.
6. Select a sound file that you want to upload.
Note: You can upload more than one sound file however, you can activate only one sound file at a time.