ans: When you create an IVR, it is important to check whether the IVR added is playing properly.
To check, do this:
Go to “IVR List” > Click onto the any of the IVRs you have created.
A flowchart would appear with all the menu options. There’s a “play button (arrow)” beside every menu.
Click it to listen to the audio and check whether it’s being played properly.